1. Can I modify or cancel my order?

Orders are processed quickly, so we are unable to modify or cancel them once they are placed. Please ensure your order details are correct before completing your purchase. If you need to change an order, please contact us immediately at chadzhoueliraya@gmail.com, and we will do our best to assist you.

2. What payment methods do you accept?

We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, American Express)

PayPal

Shopify Payments

Apple Pay, Google Pay (depending on your location)

3. Do you ship internationally?

Yes! Eliraya ships to many countries worldwide. International shipping rates and delivery times will be calculated at checkout. Please note that customs duties and taxes may apply depending on your location.

4. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you need assistance tracking your order, please contact us at chadzhoueliraya@gmail.com.

5. What is your return policy?

At Eliraya, we offer a 7-day return policy. You have 7 days from the date you receive your item to request a return. To be eligible for a return, the item must be unworn, unused, and in its original condition with tags attached. Return shipping costs are the responsibility of the customer. For more details, please refer to our Return Policy.

6. How do I initiate a return?

To initiate a return, please contact us at chadzhoueliraya@gmail.com with your order number and reason for return. Once your return is approved, we will provide you with shipping instructions. Items must be sent back to the following address:

Return Address:
10, Lane 20, Shangchong East, Nanzhou Street, Haizhu District, Guangzhou, Guangdong Province, China

7. How long will it take to process my return?

Once we receive your returned item, it may take 3-5 business days to process your return. We will notify you once your refund has been issued. Please note that return shipping costs are not refunded.

8. Do you offer exchanges?

Currently, we do not offer direct exchanges. If you need a different size or color, we recommend returning your item for a refund and placing a new order.

9. What should I do if my item is damaged or defective?

We apologize for any inconvenience caused by receiving a damaged or defective item. Please contact us immediately at chadzhoueliraya@gmail.com with photos of the damage or defect, and we will arrange for a replacement or refund as per your preference.

10. I have a question not listed here. How can I contact you?

If you have any additional questions, feel free to contact us at chadzhoueliraya@gmail.com. Our customer service team will be happy to assist you.