Return and Refund Policy

At Eliraya, we offer a 7-day return policy from the date you receive your item. To qualify for a return, the item must be unworn, unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase.

To initiate a return, contact us at chadzhou@smtratech.com.

Return shipping costs are the customer's responsibility. Please note that items returned without prior approval will not be accepted.

If you receive a damaged, defective, or incorrect item, please contact us immediately for resolution.

For more detailed information on our return policy, please click here.

For any questions, feel free to email chadzhou@smtratech.com.

Care guide

1. Wool

• Washing: Hand wash in cold water or use a wool-specific cycle on your washing machine. Use a mild, wool-friendly detergent and avoid bleach or products with chlorine. Gently agitate; do not wring out.
• Drying: Lay flat to dry, avoiding hanging to prevent stretching. Keep out of direct sunlight and heat sources. Do not tumble dry.

2. Down

• Washing: Use a down-specific detergent and wash with cold water on a gentle cycle or hand wash. Avoid over-washing to preserve the fluffiness of the down feathers.
• Drying: Lay flat to dry or tumble dry on a low heat setting. Adding clean tennis balls or dryer balls helps fluff the down. Avoid direct sunlight.

3. Silk

• Washing: Hand wash in cool water (below 30°C/86°F) using a detergent made for silk or delicate fabrics. Avoid soaking for too long and never wring.
• Drying: After gently pressing out excess water with a towel, lay the silk flat to dry, away from direct sunlight. Do not tumble dry or hang, as this may cause stretching.

4. Cotton

• Washing: Machine wash in warm or cold water using a standard detergent. Avoid bleach to preserve the fabric’s natural fibers.
• Drying: Cotton can be tumble dried on a low or medium heat setting or air-dried. Avoid overheating in the dryer to prevent shrinking.

5. Linen

• Washing: Hand wash or machine wash on a gentle cycle with cold or lukewarm water. Use a mild detergent and avoid prolonged soaking.
• Drying: Lay flat to dry or tumble dry on low. Avoid sun exposure to prevent fading. Linen wrinkles easily, so it’s advisable to steam or iron while slightly damp.

6. Polyester

• Washing: Machine wash with cold water and a regular detergent. Avoid excessive agitation to prevent damage to the fibers.
• Drying: Tumble dry on low heat or air-dry. High heat can cause polyester to lose its shape, so it's best to use a low-temperature setting.

7. Denim

• Washing: Turn denim garments inside out before washing. Use cold water and a gentle detergent. Avoid frequent washing to preserve color and fabric integrity.
• Drying: Lay flat or hang to dry. Avoid sun exposure to prevent fading. Low heat ironing can help remove creases.

8. Nylon

• Washing: Machine wash with cold water using a mild detergent. Avoid bleach to preserve the fabric’s strength.
• Drying: Air-dry or tumble dry on a low heat setting. Keep out of direct sunlight to avoid fading or material degradation.

9. Rayon

• Washing: Hand wash in cold water with a gentle detergent. Avoid soaking for long periods and gently agitate to clean.
• Drying: Lay flat to dry or hang to air dry. Avoid direct sunlight and high heat. Iron on a low setting to smooth out wrinkles.

FAQ

Orders & Payments

1. Can I modify or cancel my order?

Orders are processed quickly, so we are unable to modify or cancel them once they are placed. Please ensure your order details are correct before completing your purchase. If you need to change an order, please contact us immediately at chadzhou@smtratech.com, and we will do our best to assist you.

2. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Shopify Payments
• Apple Pay, Google Pay (depending on your location)

Shipping & Delivery

3. Do you ship internationally?

Yes! Eliraya ships to many countries worldwide. International shipping rates and delivery times will be calculated at checkout. Please note that customs duties and taxes may apply depending on your location.

4. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you need assistance tracking your order, please contact us at chadzhou@smtratech.com.

Returns & Exchanges

5. What is your return policy?

At Eliraya, we offer a 7-day return policy. You have 7 days from the date you receive your item to request a return. To be eligible for a return, the item must be unworn, unused, and in its original condition with tags attached. Return shipping costs are the responsibility of the customer. For more details, please refer to our Return Policy.

6. How do I initiate a return?

To initiate a return, please contact us at chadzhou@smtratech.com with your order number and reason for return. Once your return is approved, we will provide you with shipping instructions. Items must be sent back to the following address:

Return Address:
10, Lane 20, Shangchong East, Nanzhou Street, Haizhu District, Guangzhou, Guangdong Province, China

7. How long will it take to process my return?

Once we receive your returned item, it may take 3-5 business days to process your return. We will notify you once your refund has been issued. Please note that return shipping costs are not refunded.

8. Do you offer exchanges?

Currently, we do not offer direct exchanges. If you need a different size or color, we recommend returning your item for a refund and placing a new order.

9. What should I do if my item is damaged or defective?

We apologize for any inconvenience caused by receiving a damaged or defective item. Please contact us immediately at chadzhou@smtratech.com with photos of the damage or defect, and we will arrange for a replacement or refund as per your preference.

Customer Support

10. I have a question not listed here. How can I contact you?

If you have any additional questions, feel free to contact us at chadzhou@smtratech.com. Our customer service team will be happy to assist you.